Once you have ordered an item, it is sent by Colissimo within 48 hours. The package is delivered to your home within 3 to 4 working days for deliveries in metropolitan France.
Delivery costs are your responsibility.
If you have received a product but it does not follow you for any reason, it is possible to exchange it.
To exchange a product you must send an email to firstname.lastname@example.org with your name, your order number, the reason for returning the item and the item you wish to have in exchange.
Your return must be sent no later than 14 days after the date of receipt of your package, to the post office, to a merchant relay, or from your mailbox. Returned items must be in their original packaging, they must never have been worn or damaged.
Exchange costs are free.
To do this, simply send an email to email@example.com with your name, your order number, the reason for the refund and your bank details.
You will be refunded within 7 days.